Why have I been offered this type of appointment?

In response to the recent outbreak of Coronavirus (COVID-19) we are reducing the number of people coming into hospital, freeing up space for those who need urgent care and reducing the risk of infection. We are offering video consultations to some patients who have been identified by their healthcare professional as someone who may be suitable for this type of appointment.

Do I have to have my appointment by video?

No. We understand that it may not be possible for you to conduct your appointment by video or you may not want to. If you decide not to attend a video call which has already been arranged, please let us know by calling. We can then arrange for your appointment to be conducted in another way. If your healthcare professional feels that you need to attend a face to face appointment this will be arranged.

Where would I go to attend my appointment?

Instead of travelling to your appointment, please access your clinic’s online Waiting Area via our Trust website at: www.yeovilhospital.co.uk. Once on our main homepage, please click on the Video Consultation button which you’ll find within the Quick Links section at the top of the screen. This will take you to a page full of useful information and videos to watch that will help you find out more about video consultations and what you’ll need to do. At the foot of this page, under the heading Services available, click on the Waiting Area for the speciality that you are being seen by and follow the on-screen instructions.

The health service is notified when you arrive, and your clinician will join you when ready. There is no need to create an account. No information you enter is stored.

For a how to guide click here.

Can I test the video consultation platform before my appointment?

You can test your equipment and connection by using the “Test Call”
button on the platform. This will check your connection speed, speaker,
microphone and camera.

What happens if I cannot access the waiting area on the day of my appointment?

Don’t worry if you cannot access the waiting area on the day of your appointment. If your doctor or nurse cannot see you in the waiting room they will contact you on the telephone numbers we hold for you. Your consultation will be conducted by telephone where possible and if a face to face appointment is required this can be arranged.

What happens if I am having difficulty seeing or hearing my doctor through the video link?

Let your doctor know straight away if you are experiencing any technical problems with the virtual clinic. Firstly, check your device has access to your camera and microphone. If you are still having difficulty, if possible, your consultation can continue by telephone. Otherwise you can have a rescheduled video appointment or you will be offered the next available face to face appointment.

What happens if I need a physical examination?

If you doctor decides after seeing you for the video call that you need a physical examination you will be offered the next available face to face appointment. If your condition has changed and you feel that you need to see your doctor in a face to face setting please do not opt to hold your consultation by video.


We will be assessing this service and your experience. Following your consultation you will be immediately directed to an online satisfaction survey. We are interested in honest feedback and we would be grateful if you would consider sharing your thoughts with us.

Published 21/4/20