The booking system for face-to-face visits is currently being updated. Please call the ward directly to book an appointment. Click here for the ward numbers.

We are now able to offer booked virtual or physical (within the hospital) visiting.

Please note: In order to ensure all of our patients can benefit from a visit, we are able to offer only one visit, per patient, per day.  

If you arrive at the hospital but do not have a booked appointment, you will not be able to enter the ward.

Virtual visiting

We are pleased to offer virtual visiting for the friends and family of patients staying overnight in our hospital. This helps minimise footfall within the hospital and is the safest way of keeping in contact with a patient.

How does it work:

  • Virtual visits must be booked via our online system.
  • Each patient may have one virtual visit per day. This visitor must be designated by the patient.
  • Virtual visits use WhatsApp video calling, and the patient is supported by a hospital volunteer using hospital technology (the patient does not need their own smartphone or tablet).
  • As a visitor, you will need to provide a mobile number and have WhatsApp downloaded on your device.
  • Virtual visiting is available Monday to Friday, between 2pm and 4pm, with each appointment lasting a maximum of 20 minutes.
  • A visit can be booked up to 72 hours in advance.
  • Virtual visits should not be used for discussion between family/friends and clinical teams regarding patient care.

Physical visiting

The booking system is currently being updated. Please call the ward directly to book visiting. Click here for the ward numbers.

We are pleased that we can now offer limited, booked, physical visiting to inpatients staying in most parts of our hospital.

How does it work:

  • Visits must be booked via our online system (unless in exceptional circumstances – see later on this page)
  • To book, you will need the patient’s ward and bay number
  • Each patient may have one visitor, per day. This visitor must be designated by the patient.
  • Booked visiting slots are available between 11am and 6pm
  • Visiting is only allowed to wards/areas which do not have patients with or suspected of having COVID-19
  • Each visit lasts a maximum of one hour
  • You must wear a hospital supplied face mask covering your mouth and nose throughout your visit
  • You should minimise the amount of personal belongings bought into the hospital
  • You must clean your hands on entering and leaving the hospital and the ward
  • You must maintain social distancing whilst in the hospital

If you have any of the main symptoms of coronavirus (COVID-19), do not attend the hospital. You must:

  • call to re-arrange your appointment.
  • get a test as soon as possible – click here to book uk/get-coronavirus-test
  • stay at home until you get the result.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Other information about visiting

Children’s unit

Visitors to our children’s unit must be a parent or guardian and are limited to a maximum of one visitor per patient, except in exceptional circumstances. Please speak to the Ward Sister.

Exceptional circumstances

Special arrangements can be made for relatives wishing to visit a patient who is receiving end of life/palliative care, or has dementia, or learning disabilities. This must be discussed with the ward before arrival. To telephone a ward please visit the ward contact directory here or call main reception on 01935 475122 and ask to be transferred to the appropriate ward.

Maternity unit

Specific rules is in place for maternity visiting. . Click here for full details.

Emergency department (A&E)

For those attending the emergency department (A&E), we will only allow the patient to enter the hospital building unless you are accompanying a child or there are exceptional circumstances – please speak to the nurse in charge to discuss this.

Outpatient areas

Please attend your appointment alone. If the nature of your appointment means you do need someone to be with you, please contact the number on your appointment letter to discus this before arriving.

Please arrive no more than 10 minutes before your booked appointment time. You will not be able to book in until this time and this enables us to ensure those attending the hospital can maintain a safe distance within the building. Please remember to put on a hospital-provided face mask when you enter the hospital and use the alcohol gel provided at the entrance.

Public health advice

For the latest public health advice, click here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Thank you for playing your part in keeping our patients, staff and community safe.