Update to visiting restrictions 28 July 2021

With high numbers of COVID-19 cases in our local communities, and a growing number of positive patients in our hospital, we regret that it is necessary to stop visiting (except in exceptional circumstances) in order to protect patients, staff and visitors.

Please see the details below 

Inpatient areas (such as hospital wards)

For the safety of patients, staff and visitors we are stopping inpatient visiting to the following exceptional circumstances only:

  • For patients receiving end of life care
  • For carers if the patient has specific needs that require the support of a carer (eg. patients with dementia)
  • Those accompanying children

You must agree your visit with the Ward Sister before travelling to the hospital or unit. If you arrive at the hospital without agreeing your visit in advance we regret that you will be unable to enter the ward. If you do arrange a visit, we would be very grateful if you would take a lateral flow test before arriving. These can be quickly ordered, for free, at https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests

We know how important it is for patients to maintain contact with family and friends and we will support this wherever possible, including telephone and virtual visits (video calls) – please see link below. We regret that, with ongoing COVID-19 restrictions limiting the availability of volunteers, we are currently unable to increase the number of video calls available. We apologise if you have experienced difficulty when trying to book a virtual visit (video call).

We encourage patients to use their own phones or smart devices, if available, to keep in touch with friends and family. These can be used safely on wards without affecting medical equipment.

Our team is committed to working with families and will work hard to ensure you are kept informed about your loved one’s condition. To help us do this, please ensure you designate one family member or close friend to be a single contact for us.

Children’s unit

Visitors to our children’s unit must be a parent or guardian and are limited to a maximum of one visitor per patient, except in exceptional circumstances. Please speak to the Ward Sister.

Exceptional circumstances

We know that these arrangements may cause particular difficulties for those who wish to visit patients who are receiving end of life care, those with dementia, or those with learning disabilities. Exceptions may be made for relatives hoping to visit in these circumstances but this must be discussed with the ward before arrival. To telephone a ward please visit the ward contact directory here or call main reception on 01935 475122 / 606060 and ask to be transferred to the appropriate ward.

Maternity unit

Maternity visiting guidance remains unchanged. Click here for full details.

Emergency department (A&E)

For those attending the emergency department (A&E), we will only allow the patient to enter the hospital building unless you are accompanying a child or someone with disabilities who cannot attend independently. Please inform the department reception of any exceptional circumstances when you arrive.

Outpatient areas

For outpatient appointments, you should come alone as there is limited space due to continued social distancing measures. If the nature of your appointment means you do need someone to be with you, please contact the number on your appointment letter to arrange.

Please do not arrive more than 10 minutes before your booked appointment time. You will not be able to book in until this time and this enables us to ensure those attending the hospital can maintain a safe distance within the building. Please remember to wear a hospital-provided face mask over your mouth and nose and use the alcohol gel at the entrance.

Thank you

We regret having to restrict visiting and we thank you for your understanding, and for playing your part in keeping your loved one, our patients and staff safe.