Changes to visiting restrictions at Yeovil Hospital from Wednesday 1 July 2020

Following a recent update to national guidance, we are changing our visiting restrictions for general wards from Wednesday 1 July.

Each patient can now have one visitor per day, for a maximum time of 30 minutes

You may now book a visiting slot directly with the ward.

Visiting is strictly by booking only. For the safety of our patients and staff you will not be granted access to the ward without having your booking checked. For more details see ‘How do I book a visit’ below.

There are separate rules for visiting Paediatrics, ED and Maternity. Please see the separate guidance on our website.

It is not possible to visit wards/areas on which we are caring for patients who have tested positive for, or are suspected of having COVID-19 (coronavirus).

Separate arrangements are in place for those at the end of life or who meet other exceptional criteria. The ward will discuss this with patients’ families individually.

Do not visit or request a visit to the hospital if you are unwell. This can put the health vulnerable patients at serious risk. See the main symptoms of COVID-19 HERE

How do I book and attend a visiting slot?

  1. Telephone the appropriate ward (click HERE for contact details) and tell them the name of the patient you would like to visit.
  2. The Ward Clerk will help you book a half-hour visiting slot. Keeping each visit to half an hour means we can offer a visit for every patient, every day. Please note you may not be able to book the time you want.
  3. Please arrive at the hospital just before your visit is due to start (you will only be allowed onto the ward at the time of your allocated slot so we ask that you do not arrive early). Follow social distancing guidance throughout your time in the hospital.
  4. On entering the hospital please use the supplied hand-sanitiser and ensure you are wearing a face-covering which covers your mouth and nose. You must wear this at all times whilst you are in the hospital. If you do not have a face-covering you can collect a facemask from the hospital’s main reception area but a fabric face covering from home is suitable.
  5. Go to the ward (ask at main reception if you require assistance) and once admitted, use the hand sanitiser and make your way directly to the Ward Clerk’s desk. This is located on the corridor outside the bedded areas.
  6. You will be asked to provide your name and the name of the person you are visiting and answer some brief questions about your current health.
  7. Please use one of the chairs provided and do not sit on the patient’s bed. If you require support to move and replace a chair please ask for assistance.
  8. Please avoid using toilets on the ward. Toilets are available near the main hospital reception.
  9. As much as possible, please avoid touching other items on the ward, even those that are personal to the patient.
  10. We regret that we will not be able to offer you any refreshments during your visit.
  11. A member of staff will advise you when it is time to leave. Please leave promptly so we can clean as required and be ready to welcome our next visitors. Use the hand sand sanitiser before you leave the ward.

Other important information about visiting

To ensure social-distancing and minimise any risk to patients, you, and our staff, each ward will operate a strict schedule of visiting. Although these visiting slots will be allocated on a ‘first-come, first-served’ basis, there will be one visiting slot per patient every day for one visitor only.*

We are only able to allow visiting by keeping strict rules in place. Please help us keep you and your loved-ones safe by carefully following all the advice and guidance given to you by the ward staff.

If you would like to speak with a doctor or nurse about a patient’s condition or care, it will be necessary to arrange a separate telephone conversation. Due to the constraints on visiting time, it will not be possible to speak with them during your visit.

* Does not apply to areas on which we are caring for patients with COVID-19 (coronavirus). If necessary, to maintain infection prevention and control, we may need to close a ward to visiting at short notice. If this happens we will endeavour to alert those who have booked visits as soon as possible.

Accompanying someone to an hospital appointment

Please note that unless absolutely necessary visitors should not accompany patients to outpatient appointments in the hospital. This is because the layout of some waiting rooms and clinics does not allow for multiple people for one appointment.

If you need to be accompanied for your appointment because you require support please let us know in advance and we will do our best to accommodate this.

Separate guidance may be in place for specific appointments for which accompaniment is appropriate. You will be advised of this prior to attending.

Again, please be assured that these restrictions are in place to minimise any risk to you, other patients, and our staff.

Thank you for your co-operation and understanding.

Updated 30 June 2020