If you have any of the main symptoms of coronavirus (COVID-19), do not attend the hospital. You must:

  • call to re-arrange your appointment.
  • get a test as soon as possible – click here to book uk/get-coronavirus-test
  • stay at home until you get the result.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Continued restrictions to visiting

With COVID-19 continuing to circulate nationally and in our local communities, we regret that it is necessary to maintain our current, limited visiting policy in order to protect patients and staff and visitors.

Please see the details below 

Inpatient areas (such as hospital wards)

For the safety of patients, staff and visitors from Thursday 5 November we are restricting inpatient visiting to the following exceptional circumstances only:

  • For patients receiving end of life care
  • For carers if the patient has specific needs that require the support of a carer. (eg. patients with dementia)
  • Those accompanying children

You should agree your visit with the Ward Sister before travelling to the hospital or unit.

We know how important it is for patients to maintain contact with family and friends and we will support this wherever possible, including telephone and video calls. Please call the ward to arrange. We also encourage patients to use the technology they have available, keeping in touch using mobile phones to call and message, and we have relaxed the rules around video calls to help keep people connected during this difficult time.

Our team is committed to working with families and will work hard to ensure you are kept informed about your loved one’s condition. We do ask that families designate one family member to be a single contact for us, and that relative then updates the rest of the family.

Children’s unit

Visitors to our children’s unit must be a parent or guardian and are limited to a maximum of one visitor per patient, except in exceptional circumstances. Please speak to the Ward Sister.

Exceptional circumstances

We know that these arrangements may cause particular difficulties for those who wish to visit patients who are receiving end of life/palliative care, or those with dementia, or learning disabilities. Exceptions may be made for relatives hoping to visit in these circumstances but this must be discussed with the ward before arrival. To telephone a ward please visit the ward contact directory here or call main reception on 01935 475122 / 606060 and ask to be transferred to the appropriate ward.

Maternity unit

Maternity visiting guidance remains unchanged. Click here for full details.

Emergency department (A&E)

For those attending the emergency department (A&E), we will only allow the patient to enter the hospital building unless you are accompanying a child or there are exceptional circumstances – please speak to the nurse in charge to discuss this.

Outpatient areas

For outpatient appointments, you should come alone as there is limited space due to social distancing. If the nature of your appointment means you do need someone to be with you, please contact the number on your appointment letter to arrange.

Please do not arrive more than 10 minutes before your booked appointment time. You will not be able to book in until this time and this enables us to ensure those attending the hospital can maintain a safe distance within the building. Please remember to wear a face covering over your mouth and nose and use the alcohol gel provided at the entrance.

Public health advice

For the latest public health advice, click here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Thank you

We know this is a challenging time and we thank you for playing your part in keeping our patients, staff and community safe.