Visiting appointments available

Responsible visiting is now available. This means you can book a visit appointment time by calling the ward clerk on the direct ward number – click here for the ward phone numbers. These lines do get very busy so please be patient.  

If you would like to visit a relative or friend, please read this carefully, so you can play your part in keeping patients, staff and your own family safe.  

Guidance for visitors

  • Visits must be booked by calling the ward clerk. Click here for the ward phone numbers.

  • Each patient can have ONE visitor at each booking. Additional visitors may be permitted in exceptional circumstances at the discretion of the ward sister/team leader, such as if patient is receiving end of life care, on the grounds of compassion, or if the patient requires the support of a carer. Please be patient with the nursing teams if they need to put some limits on visiting.
  • Booked visits last a maximum of 1 hour – please manage you time so our staff don’t have to ask you to leave at the end of the hour. In exceptional circumstances, the time booked may be longer, such as for patients receiving end of life care. Please discuss with the ward team.

  • Please do not come to visit the hospital if you feel unwell. This includes any COVID-19 symptoms, cold or flu symptoms, or any signs of sickness
  • You must wear a hospital-supplied facemask covering your mouth and nose throughout your visit (available at the entrance). If you are mask exempt, we can provide you with a visor at main reception but please let the ward clerk know at the time of booking so we can ensure additional measures are considered.

  • You must clean your hands on entering and leaving the hospital and the ward.

  • You must maintain social distancing whilst in the hospital.

  • Please minimise the amount of personal belongings bought into the hospital.

You can also keep in touch with a loved one in hospital virtually!

Patients are able to use their own devices – phones and tablets – using the free Wifi available to keep in touch with family and friends during their stay. Please let the ward staff know if your friend or relative needs support in ensuring their device is turned on and charged.

If your loved one doesn’t have a device available, you can book a video-call visit with them by clicking the Virtual Visit tab below. Your relative or friend will be supported throughout the call by our team and will be able to use a hospital device.

How does it work:

  • Virtual visits must be booked via our online system.
  • Each patient may have one virtual visit per day. This visitor must be designated by the patient.
  • Virtual visits use WhatsApp video calling, and the patient is supported by a hospital volunteer, using a hospital-provided device. The patient does not need their own smartphone or tablet).
  • As a visitor, you will need to provide a mobile number and have WhatsApp downloaded on your device.
  • Virtual visiting is available Monday to Friday, between 2pm and 4pm, with each appointment lasting a maximum of 20 minutes.
  • A visit can be booked up to 72 hours in advance.
  • Virtual visits should not be used for discussion between family/friends and clinical teams regarding patient care.

Other information about visiting

SCBU – Special Care Baby Unit

  • Parents can visit at any time, 24 hours a day
  • Each baby can have one additional booked 30 minute slot for visitors, two people per bed side plus a parent
  • Siblings can also visit daily between 12pm and 7pm

Children’s unit – ward 10

  • Parents can visit at any time, 24 hours a day
  • Siblings can also visit daily between 12pm and 7pm
  • Open visiting is between 4pm and 7pm, limited to two visitors per bedside. If the visitor is under the age of 16, an adult must be present.

Exceptional circumstances

Special arrangements can be made for relatives wishing to visit a patient who is receiving end of life/palliative care, or has dementia, or learning disabilities. This must be discussed with the ward before arrival. To telephone a ward please visit the ward contact directory here or call main reception on 01935 475122 and ask to be transferred to the appropriate ward.

Maternity unit

Specific rules are in place for maternity visiting. Click here for full details.

Emergency department (A&E)

For those attending the emergency department (A&E), we will only allow the patient to enter the hospital building unless you are accompanying a child or there are exceptional circumstances – please speak to the nurse in charge to discuss this.

Outpatient areas

Please attend your appointment alone. If the nature of your appointment means you do need someone to be with you, please contact the number on your appointment letter to discuss this before arriving.

Please arrive no more than 10 minutes before your booked appointment time. You will not be able to book in until this time and this enables us to ensure those attending the hospital can maintain a safe distance within the building. Please remember to put on a hospital-provided facemask when you enter the hospital and use the alcohol gel provided at the entrance.

Oncology and Haematology

Patients attending oncology or haematology outpatient appointments can be accompanied by one relative or friend due to the nature of these appointments.

We do ask patients to attend alone when coming for a blood tests or to the Day Unit for treatment. This is due to the space available in the unit and our waiting areas.

Thank you for playing your part in keeping our patients, staff and community safe.