Information & advice about coronavirus

The health and safety of our patients, visitors and staff is our absolute priority and we have robust procedures to prevent infection and transmission. 

Wherever possible stay at home to stop the coronavirus spreadingRemember that anyone can get the virus and spread it.  

Only come to hospital if it is absolutely necessary (see ‘Visiting’ and ‘Access to care’ below). 

By following the latest guidance from the NHS and the Government you are protecting yourself and your loved ones, and helping the staff at Yeovil Hospital to cope with the pandemic.

See the latest national guidance and information about coronavirus here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Wearing a face covering when you visit

From 15 June, all patients and visitors must wear a face covering when coming into Yeovil Hospital. For more information please click here: https://yeovilhospital.co.uk/patients-visitors/wearing-a-face-covering-when-you-visit-yeovil-hospital/

Access to care

Our Emergency Department (A&E) is always open and those suffering a serious or life-threatening illness or injury should attend as normal (you will be met at the front door and speak to a member of our team before you enter the department)

Anyone who needs urgent care or treatment will continue to get the care they need from the hospital. This includes maternity care and services such as chemotherapy.

Not sure when you should go to A&E? Read the NHS advice here: https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/when-to-go-to-ae/

Remember, you can contact NHS 111 online or over the phone if you or a member of your family are unwell.  It’s important that you don’t delay seeking treatment.

What to expect when you come into hospital

If you have to come to Yeovil Hospital you will notice we have put some changes in place to protect you and our staff. We have removed things such as touchpad check-in screens and some seating, and reception desks have Perspex screens in front of them and markings on the floor to advise you of where to stand when talking to our staff. We know this looks unwelcoming and can make some people feel anxious but please be assured that these changes have been made to protect your health and that of our staff.

We have also introduced limits on the numbers of people who can use lifts at any one time (please see the signs on each lift) . If you are unable to use the stairs (we appreciate this is not possible for many people and that some of our wards are many floors up) this may mean waiting longer than normal. Again we apologise for this, but appreciate your cooperation.

Please follow the signage on walls, doors and floors throughout the hospital. This will help you maintain a safe distance from others.

Outpatient services

Some hospital services, particularly those providing less urgent care, have been paused or have changed in order to protect patients and staff. This includes many of our outpatient clinics, which are now offering ‘virtual clinics’ online or over the telephone. The hospital will have contacted you if your appointments are being provided in this way.

We have only made these changes where our clinical teams are assured they can provide a safe and effective level of care in this way.

Other non-urgent services

When it safe to do so we will reintroduce other non-urgent services, including elective (planned) surgery back to the hospital. Our clinical teams and infection control specialists will decide what services can be safely reintroduced and when.

If your surgery or procedure is due to be scheduled you will be contacted directly by the hospital to discuss the details. This will include specific steps that you must take to ensure you are free from infection at the time of your appointment.

Maternity

It’s very important that we maintain access to maternity services, and you will find lots of information on our Maternity pages To find out how we have adapted services to ensure they continue providing parents and babies with safe care and support, visit the Maternity Service pages here: https://yeovilhospital.co.uk/services/maternity/

We really appreciate the understanding and cooperation of parents and wider families, particularly when it comes to visiting.

Visiting

We regret there is no visiting allowed currently due to COVID-19, except in some limited instances. You can read further details of the restrictions and exemptions for exceptional circumstances here: Visiting restrictions

We know how important it is for loved-ones to maintain contact with patients during their stay in hospital and the team looking after your relative/friend will discuss the ways in which you can maintain contact. This may include using technology such as iPads, or providing resources to maintain a bond between you and the patient.

We encourage patients to bring a mobile (and charger) into the hospital if they are staying overnight so they can maintain contact with family and friends.

Reducing the spread of infection

Actions such as washing your hands and social distancing are still vitally important to protect your health and limit the spread of infection. This will also help the NHS to manage and save lives. 

You should continue to follow the latest national guidance available here https://www.nhs.uk/conditions/coronavirus-covid-19/

How to wash your hands properly  

Done properly, handwashing is one of the most effective ways to keep yourself safe from the coronavirus. For simple-to-follow advice on good handwashing technique, click on one of the links below:

The NHS have published useful information and a video here: https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

The BBC’s Newsround have produced this short, fun video for children:  https://www.bbc.co.uk/newsround/51698180

This video has been created by Hertfordshire’s ‘Purple All Stars’ for those with learning disabilities: https://www.youtube.com/watch?v=4eY59qr2FTo

Mencap has also produced this Easy Read leaflet:  https://www.mencap.org.uk/sites/default/files/2020-04/Wash%20your%20hands%20easy%20read%20%20%281%29.pdf

Guidance about social distancing

Read the latest advice from the Government about effective and safe social distancing here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing